Update on cyberattack on Council services

Council staff continue to work with the National Cyber Security Centre, National Crime Agency, external experts and the Ministry of Housing, Communities and Local Government to investigate and understand the impact of the cyberattack on our servers.

Our investigation remains at an early stage, and there is limited further information available at this point.

We have reported this incident to the Information Commissioner’s Office. We understand that residents will be anxious about the risk to their data, and we are working closely with the ICO, police agencies and other experts. We are committed to sharing further information about this as soon as we can, including what, if any, actions residents may need to take. 

We know that residents may be concerned and will have questions. We are learning more about the attack but are choosing not to share any more information at this stage in order to make sure we do not inadvertently assist the attackers. We want to share as much information with residents as possible, and as soon as we are able to safely do so we will.

The attack is continuing to have a significant impact on council services and we ask residents to not contact us unless absolutely necessary.