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We’re contacting residents who are missing out on Pension Credit

From 4th November we’re calling Hackney pensioners on low incomes to help them to claim Pension Credit.

Pension Credit gives you extra money to help with your living costs if you're over State Pension age and on a low income. 

To get the Winter Fuel Payment for this year, you need to be receiving Pension Credit.

On average Pension Credit provides an income boost of £3,900 a year. However nationally up to 880,000 pensioners miss out on this income as it goes unclaimed.

We’re contacting pensioners who we think will qualify for Pension Credit if they claim it. 

We want to help Hackney pensioners to make this claim so that they’re not missing out on any of the support that they’re entitled to.

When we call you won’t need to have lots of information at hand. Instead we can give you more information so that you can claim Pension Credit or we can arrange for you to speak to an advisor at a later date. The appointment with an advisor might be over the phone or in person.

If you’ve had a text or a letter from us and would rather make a claim yourself online you can do so here: Pension Credit - How to claim.

You can also claim over the phone. A friend or family member can call for you if you cannot use the phone.

Pension Credit claim line

Telephone: 0800 99 1234 (lines are open Monday to Friday, 8am-6pm)

You should ask for your claim to be backdated so that your entitlement can be assessed from the earliest possible date.

After you claim Pension Credit the Pension Service will let you know if you are eligible and how much you will receive. 

If you qualify, payments will be made to your bank account. 

If the Pension Service backdates your claim you may also qualify for the Winter Fuel Payment.

If you qualify for Pension Credit you will also qualify for:

  • Free NHS dental treatment, help with the cost of glasses and transport to hospital
  • A free TV licence if you’re over 75
  • Cold weather payments during periods of extremely cold weather