One Account puts Council services online


Council services are just a click away, thanks to the new One Account website that formally launched this week.

The One Account is a free, quick and simple way for residents to use and manage a host of Council services online, replacing traditional paper forms or the need to phone or visit the Council in person to request a service or change personal details.

The One Account is a safe, private and secure way to pay for services, such as Council Tax, or to find out if any money is owed to the Council.

Council tenants can also report and request a non-urgent housing repair without the need to phone the housing repair line, while also being able to track the progress of when a repair will be carried out.

Registration to use the One Account is easy and once signed in, residents can set-up their webpage to see only the services that are important to them.

Users will also receive emails from the Council providing updates on the services they have requested and feedback if any further information is needed to complete a service request.

Some of the Council services available on the One Account include:

  • Council Tax – manage, pay, sign-up to direct debit and apply for a council tax discount
  • Apply for Housing benefit and the Council Tax reduction scheme
  • Landlords are able to request a change of details if tenants receive Housing Benefit
  • Businesses can pay and manage a Business Rate account
  • Non-urgent housing repairs can be reported and the progress of a repair can be tracked
Councillor Geoff Taylor, Cabinet Member for Finance
The Hackney One Account gives residents control to manage their own Council services online and on the move without having to spend time contacting the Council over the phone or having to visit Council offices to complete relevant paperwork.

The move to online services is now becoming the norm across many other local authorities, giving choice to residents in how they want to receive services while also freeing up the time of Council staff to focus on other urgent business at a time of reduced Central Government spend and resources. If you haven’t registered with the One Account, visit the Hackney Council website today and sign-up, it’s quick, simple and easy to do.
Councillor Geoff Taylor, Cabinet Member for Finance

Paper forms to request Council services or change personal information will still be available to use.

For urgent housing repairs, Council tenants still need to phone the housing repair line.

Free internet access is available in the Hackney Service Centre in Mare Street and across all Hackney Libraries for residents who do not have internet access at home.

The One Account can be used on desktop computers, laptops, tablets and mobile phones.To use the One Account, visit the Hackney Council website and click ‘One Account sign in/register’.