New way of reporting non-emergency housing repairs online launched

People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.

The Council receives around 80,000 requests for repairs a year. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Council’s repairs contact centre to be open.

The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. It is designed to help make it as simple as possible for people to report issues in their home as part of the Council’s investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all.

Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. Requests for repairs to communal areas should also be made through the repairs contact centre.

Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation

We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have.

This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open.

They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue.

People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. However, this is all about making things as simple and easy for our residents as possible.

Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation