New helpline for carers in Hackney

CARERS in Hackney - people who provide unpaid care and look after a friend, relative or neighbour in the borough – have a new helping hand in the form of a local helpline.

The Council’s new helpline provides one-to-one support and information, and is being piloted from 19 June.

Trained Service First staff will recognise, respect and support carers contacting the helpline on a range of issues important to them, including services available, and how to apply for the Hackney Carers Card and carers’ assessment.

Hackney Council launched its Carers Strategy in June last year, which includes a discount card for shops and leisure centres; more partnership working with health services; provision for additional respite breaks; benefits advice; information packs; and free training and courses.

Cllr Nargis Khan, Cabinet Member for Community Services, said: “Hackney is committed to improving services for carers, and to valuing their important role.”

Last week the government announced a new national strategy that will make more money available to councils to support carers over the next decade.

Contact the Hackney Carers Helpline on 020 8356 3000.