First Council resident survey in 6 years: tell us what you think of Hackney's housing service


The Council has launched its first resident satisfaction survey in six years for all its tenants, leaseholders and freeholders.

The wide-ranging questionnaire will allow residents to share with the Council how they feel about the various services they receive and will show how residents can get involved in future consultations.

The results will tell the Council what residents think it is doing well and, equally, where the Council needs to make changes so the housing service can be the best it can be. 

Surveys are being posted to all Council tenants, leaseholders and freeholders from early June, so residents are being asked to look out for it. 

People can also take part online by using the link and a unique ID number on their survey papers.

Cllr Philip Glanville, Cabinet Member for Housing
Now that housing services are again being managed by the Council, this is a chance for all of our tenants, leaseholders and freeholders to tell us how they feel about the services they receive from us.

They will be playing a crucial role in shaping the future of the housing service, ensuring we know where to focus our energies on making the improvements that matter most to them.
Cllr Philip Glanville, Cabinet Member for Housing

The results will be gathered and analysed by an independent research company and published later this year. The report will help the Council focus on where improvement is most needed.